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Refund policy
Return & Refund Policy
Last updated: [Insert Date]
At Zayoura The Label, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
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Unworn and unused
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Unwashed
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In its original condition and packaging
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With all original tags attached
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Accompanied by proof of purchase
To start a return, please contact us at:
Returns sent without prior authorization may not be accepted.
Return Shipping
Return shipping costs are the responsibility of the customer.
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Within Sweden: A return shipping fee of 59 SEK will be deducted from your refund.
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Outside Sweden: Customers are responsible for the full return shipping cost.
Please contact us before returning your order so we can provide the correct return instructions and return address.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us immediately at support@zayoura.se with your order number and photos of the item. We will review the issue and resolve it as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Sleepwear sets that include underwear or panties
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Intimate or hygiene-sensitive items that have been worn, used, or have had their hygiene seal removed
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Sale Items
Sale and discounted items may be returned within 14 days, provided they meet all of the return conditions outlined in this policy.
Exchanges
We do not offer direct exchanges.
If you would like a different size, color, or item, please place a new order after your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
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The original shipping cost is non-refundable.
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The applicable return shipping fee will be deducted from your refund.
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Your bank or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Zayoura The Label AB
Email: support@zayoura.se
