HELP / FAQS

Once your order is shipped, you will receive a tracking link by email so you can follow your package in real time.

We accept major credit and debit cards, Klarna, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Yes, once your order is placed successfully, you will receive a confirmation email with your order details.

Only one discount code can be used per order unless stated otherwise.

Yes, Zayoura ships across Europe. More international destinations may be added in the future.

Orders are usually processed within 1–3 business days. Delivery typically takes 2–5 business days depending on your location.

We offer free shipping on orders over 899 SEK. Shipping costs for orders below this amount are calculated at checkout based on your location and selected delivery method.

Please contact us immediately if you entered the wrong address. Once an order has been shipped, we may not be able to make changes.

Yes, we offer a 14-day return policy from the date of delivery, provided the items are unused, unworn, and in their original condition. A return shipping fee of 59 SEK will be deducted from your refund for returns within Sweden.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can help resolve it quickly.

Once your return is received and inspected, refunds are processed back to the original payment method within a few business days.