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At Zayoura The Label, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, create an account, place an order, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following personal information:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information

• Order history

• Account information

• Device information, IP address, browser type, and browsing activity

• Communications you send to us

We collect this information when you:

• Place an order

• Create an account

• Subscribe to our newsletter

• Contact our customer support

• Browse or interact with our website

How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Process payments

• Provide customer support

• Manage your account

• Process returns and refunds

• Improve our website, products, and services

• Personalize your shopping experience

• Send order confirmations and shipping updates

• Send marketing emails if you have given your consent

• Prevent fraud and maintain website security

• Comply with applicable legal obligations

Marketing Communications

If you subscribe to our newsletter, we may send you information about new collections, promotions, and exclusive offers.

You can unsubscribe at any time by clicking the Unsubscribe link included in any marketing email or by contacting us.

Sharing Your Information

We only share your information when necessary to operate our business, including with:

• Shopify (our ecommerce platform)

• Payment providers

• Shipping and logistics partners

• Marketing and analytics providers

• Customer service providers

• Government authorities when required by law

We never sell your personal information.

Cookies

We use cookies and similar technologies to:

• Ensure our website functions properly

• Remember your preferences

• Improve website performance

• Analyze visitor traffic

• Enhance your shopping experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Data Retention

We keep your personal information only for as long as necessary to:

• Fulfill your orders

• Provide customer support

• Maintain accounting and business records

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce our policies

Your Rights

Depending on your country of residence, including under the General Data Protection Regulation (GDPR), you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal data

• Restrict or object to certain processing

• Withdraw your consent at any time

• Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

Data Security

We take appropriate technical and organizational measures to protect your personal information.

While we work to safeguard your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Zayoura The Label AB
Kolvgatan 1B
653 41 Karlstad
Sweden

Email: support@zayoura.se