Terms of Service

Last updated: September 2026

Overview

Welcome to Zayoura The Label AB.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Zayoura The Label AB.

These Terms apply when you visit our website, create an account, place an order or otherwise use our online store and services.

When you place an order, you agree to these Terms of Service together with our Privacy Policy, Return & Refund Policy and any other terms displayed at checkout.

Nothing in these Terms limits any mandatory consumer rights available under Swedish or applicable European Union law.

1. Business Information

Zayoura The Label AB
Company registration number: 559587-6482
VAT number: SE559587648201
Address: Kolvgatan 1B, 653 41 Karlstad, Sweden
Email: support@zayoura.se

2. Eligibility and Customer Accounts

You must be at least 18 years old or otherwise legally capable of entering into a binding agreement to place an order.

If a product is intended for a child, the order must be placed by a parent, legal guardian or another authorised adult.

You agree to provide accurate, complete and current information when placing an order or creating an account.

You are responsible for keeping your account credentials secure and for notifying us promptly if you suspect unauthorised access to your account.

3. Products

We make reasonable efforts to display our products, colours, measurements and materials as accurately as possible.

Colours may appear slightly different depending on the customer’s screen, lighting and device settings.

Product measurements may vary slightly due to the nature of the fabric, production process or method of measurement.

Product descriptions, prices and availability may be updated before an order is placed.

We may discontinue or limit the availability of a product at any time. Any changes will not affect orders that have already been accepted.

4. Orders and Contract Formation

After placing an order, you will receive an electronic confirmation.

A binding purchase agreement is formed when we send you an order confirmation, unless the confirmation clearly states that it is only an acknowledgement that we received your order.

We may decline an order before it is accepted for legitimate reasons, including:

• The product is unavailable

• Payment could not be authorised

• The information provided is incomplete or incorrect

• We reasonably suspect fraud or misuse

• There is an obvious pricing or product-information error

If we cancel an accepted order because a product is unavailable or for another valid reason permitted by law, we will notify you and refund all amounts paid for the cancelled item or order.

5. Order Cancellation

If you wish to cancel an order before it has been shipped, contact us as soon as possible at support@zayoura.se.

We will try to accommodate cancellation requests, but we cannot guarantee that an order can be stopped after processing or fulfilment has begun.

If the order has already been shipped, you may exercise your statutory right of withdrawal in accordance with our Return & Refund Policy.

6. Prices, VAT and Payment

All prices are displayed in Swedish kronor (SEK) unless otherwise stated.

Prices shown to consumers include applicable VAT unless clearly stated otherwise.

Shipping charges and any other applicable costs are displayed before the order is completed.

We may change prices, promotions and discount codes at any time before an order is placed. Changes do not apply retroactively to accepted orders.

Orders must be paid using one of the payment methods available at checkout.

Payments may be processed by third-party payment providers. Their additional terms may apply to the payment service they provide.

7. Discount Codes and Promotions

Discount codes must be entered at checkout and cannot normally be applied after an order has been completed.

Unless otherwise stated:

• Discount codes cannot be combined

• Discount codes have no cash value

• Promotions apply only during the stated promotional period

• Promotions may be subject to product, order-value or geographical restrictions

Mandatory consumer rights are not affected by a promotion or discount.

8. Shipping and Delivery

We currently deliver within Sweden and to selected countries within the European Union.

Estimated delivery times are:

• Sweden: 2–5 business days

• European Union: 5–10 business days

Delivery times are estimates and may vary depending on the destination, carrier, public holidays or circumstances outside our reasonable control.

Shipping Rates

Within Sweden

• 59 SEK for orders below 899 SEK

• Free standard shipping for orders of 899 SEK or more

European Union, excluding Sweden

• Flat-rate shipping of 129 SEK, approximately €12

The final shipping cost is displayed at checkout before payment.

We remain responsible for the order until it has been delivered to you or to a person designated by you, except where you independently arrange a carrier that was not offered by us.

If an order is delayed, lost or damaged during delivery, please contact us at support@zayoura.se.

9. Shipping Addresses and Uncollected Packages

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Customers are responsible for collecting packages within the timeframe specified by the carrier.

An uncollected or refused package does not automatically constitute a valid exercise of the right of withdrawal. You must clearly notify us if you wish to withdraw from your purchase.

Where permitted by law and disclosed to the customer, we may deduct the reasonable direct costs caused by an uncollected or refused package, including return shipping costs, from the refund. We will not charge more than the costs actually incurred.

10. Returns and Right of Withdrawal

Consumers generally have a statutory right to withdraw from an online purchase within 14 days, starting from the day after receiving the order.

To exercise this right, contact us at support@zayoura.se and clearly state that you wish to withdraw from your purchase. Where available, you may also use the withdrawal function provided on our website.

For approved returns within Sweden, Zayoura The Label can provide a prepaid return shipping label. A return shipping fee of 59 SEK will be deducted from the refund.

Customers within Sweden may alternatively arrange and pay for return shipping themselves using a shipping provider of their choice. In this case, the 59 SEK return shipping fee will not be deducted by us.

Customers returning an order from outside Sweden are responsible for arranging and paying the full cost of return shipping.

If the item is damaged, defective or incorrect, an approved return will be handled at no additional cost to the customer.

If the entire order is returned under the statutory right of withdrawal, the original standard delivery cost will be refunded. Additional delivery costs resulting from choosing a more expensive delivery option than our least expensive standard delivery method are not refundable.

If only part of an order is returned, the original delivery cost will not be refunded.

Please refer to our Return & Refund Policy for complete return instructions, conditions and exceptions.

11. Products With Reduced Value

Customers may inspect a product in the same way they would reasonably inspect it in a physical store.

If a product has been handled or used more than necessary to determine its nature, characteristics or function, we may deduct an amount corresponding to the resulting loss in value from the refund.

Any deduction will be assessed reasonably based on the condition and reduced resale value of the returned product.

12. Hygiene-Sensitive Products

Where an intimate, cosmetic, personal-care or hygiene-sensitive product is supplied with a protective or hygiene seal, the right of withdrawal may not apply after the seal has been broken if the product is unsuitable for return for health or hygiene reasons.

Perfumes, musk and similar products that do not have a protective seal remain subject to statutory withdrawal rights. However, use or handling beyond what is necessary to inspect the product may result in a deduction for loss in value.

These restrictions do not affect the customer’s right to make a complaint about a faulty, damaged or incorrect product.

13. Faulty, Damaged or Incorrect Products

Customers in Sweden have the right to make a complaint about an original fault in a product for up to three years, subject to applicable consumer law.

If you receive a damaged, defective or incorrect product, contact us at support@zayoura.se and include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs where appropriate

Do not return a faulty, damaged or incorrect product before receiving return instructions from us.

Approved complaints will be handled at no additional cost to the customer. Depending on the circumstances and applicable law, an appropriate solution may include repair, replacement, a price reduction or a refund.

14. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where a refund or statutory right of withdrawal is required by mandatory applicable law.

Gift cards:

• May only be used to purchase products available through our store

• Cannot be exchanged or redeemed for cash

• Cannot be replaced if lost, stolen or used without authorisation, except where required by law

• Are subject to any validity period and additional conditions displayed at the time of purchase

Any mandatory consumer rights that cannot legally be excluded remain unaffected.

15. Intellectual Property

All website content—including our name, logo, branding, images, product photography, graphics, text, videos and designs—is owned by or licensed to Zayoura The Label AB and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish or commercially use our content without prior written permission, except where permitted by law.

16. Reviews and User Content

If you submit a review, comment, photograph or other content for publication, you confirm that:

• You created the content or have permission to share it

• The content does not infringe another person’s rights

• The content is not unlawful, misleading, abusive or harmful

You grant Zayoura The Label AB a non-exclusive, royalty-free licence to display, reproduce and share the submitted content for purposes connected with our website, products and marketing.

We may remove content that violates these Terms or applicable law.

We will not falsely attribute statements to you or materially alter the meaning of your review.

17. Third-Party Services

Our website is powered by Shopify and may contain services or links provided by third parties, including payment, delivery, social-media and analytics providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party websites that we do not own or control. This does not limit our responsibility for service providers we use to fulfil our contractual or legal obligations to you.

For information about how personal data is processed, please review our Privacy Policy.

18. Errors and Inaccuracies

Our website may occasionally contain typographical errors or inaccurate information relating to product descriptions, prices, promotions, delivery or availability.

We may correct errors and update information at any time.

If an error affects an order that has already been placed, we will handle the matter in accordance with applicable law and contact the customer when necessary.

19. Prohibited Use

You must not use our website or services:

• For unlawful or fraudulent purposes

• To violate applicable laws or regulations

• To infringe intellectual property or privacy rights

• To upload or distribute malware, viruses or harmful code

• To send spam or unauthorised communications

• To interfere with the security or operation of the website

• To collect information about other users without authorisation

• To attempt unauthorised access to accounts, systems or data

We may restrict or terminate access where reasonably necessary to protect our website, customers or legal rights.

20. Website Availability

We aim to keep our website available and functioning properly but cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict access for maintenance, security, technical or operational reasons.

This section applies to website availability and does not limit our obligations regarding accepted orders or mandatory consumer rights.

21. Limitation of Liability

To the extent permitted by law, Zayoura The Label AB is not responsible for indirect losses that were not reasonably foreseeable when the agreement was entered into.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law, including liability for personal injury caused by negligence, fraud, gross negligence or mandatory consumer rights.

22. Events Outside Our Reasonable Control

We are not responsible for delays caused solely by events outside our reasonable control, such as severe weather, natural disasters, strikes, transport disruptions, governmental measures or major technical failures.

We will take reasonable steps to minimise the effects and keep affected customers informed.

This section does not remove any statutory rights relating to delayed or undelivered orders.

23. Complaints and Dispute Resolution

If you have a complaint, please contact us first at support@zayoura.se so we can try to resolve the matter.

If we cannot resolve a dispute, a consumer may contact:

Allmänna reklamationsnämnden (ARN)
Website: www.arn.se

ARN provides impartial examination of eligible disputes between consumers and businesses.

Consumers residing in another European country may also contact the European Consumer Centre in their country for assistance with a cross-border dispute.

24. Governing Law

These Terms are governed by Swedish law.

A consumer may also benefit from mandatory consumer-protection provisions in their country of residence.

Any dispute may be handled by a competent court in accordance with applicable consumer and jurisdiction rules.

25. Changes to These Terms

We may update these Terms when our services, business practices or legal obligations change.

Updated Terms will be published on this page with a revised date. Changes will not apply retroactively to orders already accepted unless required by law or agreed with the customer.

26. Contact Information

If you have questions about these Terms of Service, please contact us:

Zayoura The Label AB
Company registration number: 559587-6482
VAT number: SE559587648201
Kolvgatan 1B
653 41 Karlstad
Sweden

Email: support@zayoura.se