Shipping Policy

Last updated: September 2026

At Zayoura The Label, we aim to provide a clear, reliable and transparent delivery experience.

This Shipping Policy applies to orders placed through our online store.

Order Processing

Orders are normally processed within 1–3 business days after payment has been confirmed.

Orders are processed from Monday to Friday, excluding Swedish public holidays.

Processing may take longer during:

• Product launches

• Promotional and sale periods

• Public holidays

• Periods of unusually high demand

• Circumstances outside our reasonable control

Processing time is separate from the estimated delivery time.

Shipping Destinations

We currently ship throughout Sweden and to selected countries within the European Union.

Available shipping destinations and delivery options are displayed at checkout.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• Sweden: 2–5 business days

• European Union: 5–10 business days

Delivery times are estimates and are not guaranteed. Delivery may take longer depending on the destination, shipping carrier, public holidays, weather conditions, transport disruptions or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will take reasonable steps to inform you.

Shipping Costs

Sweden

• 59 SEK for orders below 899 SEK

• Free standard shipping for orders of 899 SEK or more

European Union, Excluding Sweden

• Flat-rate shipping of 129 SEK, approximately €12

The final shipping cost is displayed at checkout before payment.

Promotional shipping rates or free-shipping offers may be subject to separate conditions displayed at the time of the promotion.

Order Tracking

When tracking is available for the selected delivery method, you will receive a shipping confirmation email containing your tracking information after the order has been dispatched.

Please allow up to 24 hours for the tracking information to become active.

Customers are responsible for monitoring tracking updates and collecting packages from service points or parcel lockers within the timeframe specified by the carrier.

Delivery Responsibility

Zayoura The Label remains responsible for the order until it has been delivered to you or to another person designated by you.

If you independently arrange a shipping carrier that was not offered by us, responsibility may transfer when the order is handed to that carrier, as permitted by applicable law.

If tracking shows that your order was delivered but you have not received it, please contact us promptly at support@zayoura.se so we can investigate the delivery.

Customs, VAT and Import Charges

Orders shipped from Sweden to destinations within the European Union customs area are generally not subject to customs duties.

Applicable VAT is included in the product price or calculated at checkout in accordance with applicable tax rules.

Certain territories may have special customs, VAT or import rules even when they are connected to an EU country.

If customs duties, import taxes or local handling charges apply to the selected destination, the customer is responsible for these charges where permitted by law and clearly disclosed before purchase.

Lost, Damaged or Delayed Packages

If your package appears to be lost, damaged or significantly delayed, please contact us at support@zayoura.se and include your order number.

We will contact the shipping carrier and investigate the shipment.

Customers are not required to resolve a lost or damaged delivery directly with the carrier when the shipping service was arranged by us.

Our responsibility for delayed, lost or damaged orders is governed by applicable consumer law.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate delivery information, including:

• Full name

• Delivery address

• Postal code

• Email address

• Phone number

Please contact us immediately if you notice an error in your delivery information.

We cannot guarantee that an address can be changed after the order has been processed or shipped.

If an order cannot be delivered because the customer provided incorrect or incomplete information, the customer may be responsible for the reasonable direct costs of return shipping or redelivery, where permitted by law.

Uncollected or Refused Packages

Customers are responsible for collecting packages from service points or parcel lockers before the carrier’s collection deadline.

Failure to collect or accept a package does not automatically constitute a valid exercise of the right of withdrawal. The customer must clearly notify us if they wish to withdraw from the purchase.

If an uncollected or refused package is returned to us, we may deduct the reasonable direct costs actually incurred as a result, including the carrier’s return shipping fee, where permitted by law.

We will not charge more than the actual costs incurred.

Returns and Return Shipping

Customers must contact us at support@zayoura.se before returning an order and follow the instructions provided in our Return & Refund Policy.

Returns Within Sweden

For approved returns within Sweden, Zayoura The Label can provide a prepaid return shipping label.

A return shipping fee of 59 SEK will be deducted from the customer’s refund.

Customers may alternatively arrange and pay for return shipping themselves using a shipping provider of their choice. In this case, the 59 SEK return shipping fee will not be deducted by us.

We strongly recommend using a tracked shipping service. Customers are responsible for the return until it reaches us and should keep the shipping receipt and proof of postage until the refund has been completed.

Returns From Outside Sweden

Customers returning an order from outside Sweden are responsible for arranging and paying the full cost of return shipping.

We strongly recommend using a tracked shipping service. Customers are responsible for the return until it reaches us and should keep the shipping receipt and proof of postage until the refund has been completed.

Original Delivery Cost

If the entire order is returned under the statutory right of withdrawal, the original standard delivery cost will be refunded as required by law.

Additional delivery costs resulting from choosing a more expensive delivery method than our least expensive standard delivery option are not refundable.

If only part of an order is returned, the original delivery cost will not be refunded.

Damaged, Defective or Incorrect Items

If an item is damaged, defective or incorrect, please contact us before returning it.

Approved complaints will be handled at no additional cost to the customer. The customer will not be charged for return shipping in these cases.

Please refer to our Return & Refund Policy for complete return instructions, conditions and exceptions.

Contact Us

If you have questions about shipping or delivery, please contact us:

Zayoura The Label AB
Company registration number: 559587-6482
VAT number: SE559587648201
Kolvgatan 1B
653 41 Karlstad
Sweden

Email: support@zayoura.se